Refund Policy
Effective Date: April 2, 2023
Thank you for choosing CTD Agency for your digital needs. We strive to provide excellent services and ensure your satisfaction with every interaction. However, we understand that circumstances may arise where you need to request a refund. Please review our refund policy below for more information on how we handle refund requests.
1. Eligibility for Refund:
- Refunds are only applicable to services rendered by CTD Agency.
- Refund requests must be made within 30 days of the original purchase date.
2. Valid Reasons for Refund:
Refunds may be granted under the following circumstances:
- Unsatisfactory Service: If you are not satisfied with the service provided by CTD Agency, you may be eligible for a refund. We encourage you to reach out to our customer support team to discuss your concerns and explore possible solutions before requesting a refund.
- Duplicate Payment: In the event of accidental duplicate payments, a refund may be issued for the duplicate transaction.
3. Non-Eligibility for Refund:
Refunds will not be provided under the following circumstances:
- Change of Mind: We do not offer refunds for purchases made due to a change of mind or if the service no longer meets your needs.
- Service Termination: If you terminate the service before the end of the agreed-upon term, you will not be eligible for a refund.
- Third-Party Services: Refunds are not available for services provided by third-party vendors or partners. Please refer to their respective refund policies for more information.
4. How to Request a Refund:
To request a refund, please contact our customer support team at [email protected] with the following information:
- Your full name
- Email address associated with the purchase
- Order number
- Reason for the refund request
- Any relevant supporting documentation
Our team will review your request and respond to you within 5 business days with further instructions.
5. Refund Process:
If your refund request is approved, we will initiate the refund to the original method of payment within 7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.
6. Contact Us:
If you have any questions or concerns about our refund policy, please contact us at:
CTD Agency Email: [email protected] Phone: +13073003624
7. Amendments to the Refund Policy:
CTD Agency reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this page periodically for any updates.
Thank you for choosing CTD Agency. We appreciate your business and look forward to serving you again in the future.
